FREQUENTLY ASKED QUESTIONS

We’ve put together a few answers to some of our customers’ most frequently asked questions. Have a question we haven’t answered yet? Just send an email to info@customcasegroup.com and we’ll get you an answer right away.

What Makes a Custom Case Better Than an Off-the-Shelf Case?

A custom case is a bit like a custom-tailored suit. It’s made to fit you, exactly. The most obvious benefit is the improved protection offered by a custom case. By working with our engineers, you’ll be able to develop a custom case that meets your protection requirements exactly.

But, there are other benefits to case customization that are often met. For example, custom cases make organization simple. With a custom case, unpacking and packing up your equipment is a much quicker, simpler and foolproof process. You also have the option to add convenience features like custom wheels, casters and fasteners on the outside of the case.

You might be able to get by with an off-the-shelf case, but you owe it to yourself to at least check with us to see if we can help you develop a custom case that meets your exact needs.

What's the Relationship between EPS & SCS Cases?

EPS and SCS have been “friendly competitors” for a long time. The two company owners have worked together in the custom case industry for decades, and have been referring business to each other based on geography for the past few years. In 2014, both companies decided to combine their online resources. With a single website for both SCS & EPS, customers can be matched to the company that best meets their needs. The division is often geographical, with SCS serving customers in the Midwest and Southeast and on the East Coast, and EPS serving customers from the Rocky Mountains, westward.

How Long Does Case Customization Take?

It depends on the manufacturer, the extent of the customization process and the quantity. If we’re simply taking an off-the-shelf case and adding a custom insert, we can turn around an order as quickly as 1-2 weeks. If we’re working with a manufacturer to build a case to custom dimensions, with extensive customization options, the process can take up to 12 weeks.

CUSTOM CASE GLOSSARY

Come across a term you didn’t understand? We’ve put together a list of common custom case industry terms and definitions to help you at least sound like a packaging engineer.

ABS

A type of plastic often used in thermoformed custom plastic cases. Acrylonitrile Butadiene Styrene.

ACX Plywood

The designation given to an exterior-grade plywood panel with one sanded face and one rough face, commonly used in wood/composite custom case construction. The “A” represents the front face, and indicates that it’s a high-quality smooth face. The “C” represents the back face, which can be rougher and un-sanded. The “X” indicates that the plywood has an exterior rating.

Anti-Static Foam

Foam with anti-static properties, which can be important when cushioning sensitive electronics which could be damaged by electrostatic shock.

ATA Rated

A rating that most commonly refers to the ATA (Air Transport of America) trade association’s Spec 300, regulations which establish guidelines for effective packaging standards for equipment being shipped by airlines. For example, Spec 300 states that a container be able to withstand a minimum of 100 shipments and be coated with non-corrosive products.

Cushioning Groove

A curve used to represent the cushioning and shock absorption properties of foam or other cushioning media in a case. The curves are generated by dropping specific weights on a sample of foam, and measuring the g-forces experienced by the weight.

EPS Foam

Expanded Polystyrene, a type of foam commonly used in custom case applications where cost is a primary concern.

G-Factor

A number used to assign a specific fragility to an item being packaged. The maximum amount of g-forces that a piece of equipment can experience without sustaining any damage.

G-Force

A measurement of acceleration, used as weight. Used in foam packaging to measure the shock felt by a piece of equipment from various drop-heights.

Injection Molding

A plastic manufacturing process where heated plastic is injected into a cavity mold, producing a strong, pliable and shock-resistant plastic sheet. Often used in plastic case manufacturing applications with high quantities.

IP65

A waterproofing and environmental sealing rating. The first two letters stand for “Ingress Protection”. The next two numbers represent the level of protection offered. The “6” indicates that a case protects from dust, and the “5” indicates that the case has been tested to offer protection from water jets hitting it from all directions.

IP66

A waterproofing and environmental sealing rating. The first two letters stand for “Ingress Protection”. The next two numbers represent the level of protection offered. The first “6” indicates that a case protects from dust, and the second “6” indicates that the case has been tested to offer protection from powerful water jets hitting it from all directions.

IP67

A waterproofing and environmental sealing rating. The first two letters stand for “Ingress Protection”. The next two numbers represent the level of protection offered. The “6” indicates that a case protects from dust, and the “7” indicates that it’s been tested to be waterproof for a minimum of 30 minutes when submerged in water at up to 1 meter.

IP68

A waterproofing and environmental sealing rating. The first two letters stand for “Ingress Protection”. The next two numbers represent the level of protection offered. The “6” indicates that a case protects from dust, and the “8” indicates that the case is suitable for continuous immersion, up to a depth specified by the manufacturer.

Polyethylene Foam (HDPE)

A closed-cell foam often used for shock absorption in custom cases. Available with anti-static properties.

Thermoforming

A plastic manufacturing process where a sheet of plastic is heated to pliability, then pressed against a single-sided mold to produce a 3D, shock-resistant plastic part. Often used in plastic case manufacturing applications with low to medium quantities.