Frequently Asked Questions

We've put together a few answers to some of our customers' most frequently asked questions. Have a question we haven't answered yet? Just send an email to info@customcasegroup.com and we'll get you an answer right away.

WHAT MAKES A CUSTOM CASE BETTER THAN AN OFF-THE-SHELF CASE?

A custom case is a bit like a custom-tailored suit. It’s made to fit you, exactly. The most obvious benefit is the improved protection offered by a custom case. By working with our engineers, you’ll be able to develop a custom case that meets your protection requirements exactly.

But, there are other benefits to case customization that are often met. For example, custom cases make organization simple. With a custom case, unpacking and packing up your equipment is a much quicker, simpler and foolproof process. You also have the option to add convenience features like custom wheels, casters and fasteners on the outside of the case.

You might be able to get by with an off-the-shelf case, but you owe it to yourself to at least check with us to see if we can help you develop a custom case that meets your exact needs.

WHAT’S THE RELATIONSHIP BETWEEN EPS & SCS CASES?

EPS and SCS have been “friendly competitors” for a long time. The two company owners have worked together in the custom case industry for decades, and have been referring business to each other based on geography for the past few years. In 2014, both companies decided to combine their online resources. With a single website for both SCS & EPS, customers can be matched to the company that best meets their needs. The division is often geographical, with SCS serving customers in the Midwest and Southeast and on the East Coast, and EPS serving customers from the Rocky Mountains, westward.

HOW LONG DOES CASE CUSTOMIZATION TAKE?

It depends on the manufacturer, the extent of the customization process and the quantity. If we’re simply taking an off-the-shelf case and adding a custom insert, we can turn around an order as quickly as 1-2 weeks. If we’re working with a manufacturer to build a case to custom dimensions, with extensive customization options, the process can take up to 12 weeks.